Jun 7, 2021
Words matter - whether the goal is to promote buy-in among staff, save time on internal communications or create a more inclusive workplace culture.
In this episode of the Building Better Cultures podcast, Scott McInnes invites Charli Nordone, group creative director at The Writer, to take a deep dive into the power of language. It has never been more important to be intentional and disciplined in choosing the right tone of voice, along with words that communicate with precision. Great writing produces positive results across the enterprise – from creating engaging internal HR documents to building a big-budget advertising campaign to producing a coherent annual report that can be digested quickly and easily. Flabby, unfocused or cliched language can have just the opposite effect.
A decade ago, Charli had difficulty persuading clients to consider using the word “use” rather than “utilise.” Few people understood the value of word choice and the power of clarity. Not so anymore. She explains why leaders today are demanding higher quality communications – and the value proposition smart writing represents. Effective branding is dependent on compelling language. Productive internal communications depend on the right choice of voice and disciplined messaging. And in an era of heightened sensitivity and commitment to inclusivity, poorly or insensitively chosen words can have an unintentional, and unnecessarily alienating effect.
Simply put, wherever you look within a company’s culture, words matter.
Charli shares with Scott strategies for defining and putting into practice a company-wide “tone of voice.” She also explains how her team at The Writer helps companies develop writing strategies to turbo-charge brand messaging, cut through counter-productive jargon and inspire engagement, whether among employees or prospective customers. Their conversation covers real-world use cases and demonstrates how clearly conceived, crisply written documents pay off with higher response rates and fewer incidents of miscommunication.
Check out The Writer’s readability checker mentioned at the end of the podcast here.
More information about the Dixons Carphone case Scott references can be found here.
KEY TAKEAWAYS
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