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Building Better Cultures

Hosted by Scott McInnes, founder of Inspiring Change, we talk to guests about how really good internal comms, engagement and leadership all contribute to 'Building Better Cultures'. We tend to shy away from theory and focus more on really practical advice, great stories and best-practice.

Please listen, like, share and comment - I'd love to hear your feedback.

6 | The role of leaders in building Customer focused cultures

Apr 12, 2018

Michael started his marketing career in the US working with brands like GE, Harley Davidson, American Airlines and FAO Schwarz. He founded Dialogue Group in 1990 and, 12 months ago, with a renewed focus on his customer experience roots, transitioned Dialogue into The CX Company. The CX Company runs an annual customer...